Shipping policy

Hello Youngster ships orders across Australia and offers a range of collection and local delivery options from our St Kilda store.

Hello Youngster is operated by Big Idea Ventures Pty Ltd, ABN 26 680 582 101.

Australia-wide shipping

Available shipping methods and charges are shown at checkout.

We currently offer standard and express parcel delivery for eligible orders. Delivery charges may vary depending on the size, weight, destination and fulfilment requirements of the order.

Free standard shipping

Free standard shipping is currently available on eligible orders over $250.

Some products and orders may be excluded from free shipping because of their size, weight, delivery location, product type or fulfilment method. Where an order does not qualify for free shipping, the applicable delivery charge will be shown at checkout.

Click & Collect

Click & Collect is available for eligible orders from:

Hello Youngster
11 Fitzroy Street
St Kilda VIC 3182

Please wait until we confirm that your order is ready before travelling to collect it.

Products marked AVAILABLE NOW are physically in stock and may be ready for collection quickly.

Products marked AVAILABLE TO ORDER or PRE-ORDER – NEW RELEASE will not be ready for collection until the product has arrived and we have confirmed that your order is ready.

Free local delivery

Free local delivery may be available to selected nearby postcodes, currently 3182, 3183, 3185 and 3206.

Local delivery is generally undertaken by Hello Youngster and is separate from our fast courier service.

Delivery timing depends on our availability and may be same day or next day. Any local delivery option available for your address will be shown at checkout.

Fast courier delivery

For products that are AVAILABLE NOW at our Fitzroy Street store, fast courier delivery may be available.

Where offered, Hello Youngster can arrange courier delivery for $20 to addresses within approximately 10 km of our Fitzroy Street store.

We generally use services such as Uber Courier for this service.

Eligible orders can often be delivered within around two hours, depending on the time the order is placed, store opening hours, courier availability, traffic and delivery location. Two-hour delivery is an estimated service timeframe and is not guaranteed.

Customers may also arrange and pay for their own Uber Courier or another suitable courier service. Please contact us first so we can confirm that your order is ready and that someone will be available when the courier arrives.

Fast courier delivery is only available once all relevant products are physically available for collection.

Available to Order and pre-orders

Some products sold by Hello Youngster are not physically held in our store at the time of purchase.

Our customer-facing availability states are:

AVAILABLE NOW – physically in stock and available now.
AVAILABLE TO ORDER – available from our supplier and ordered after the customer purchases.
PRE-ORDER – NEW RELEASE – an upcoming product that has not yet been released or delivered.
SOLD OUT – not currently available to purchase.

Expected fulfilment or release timing will be provided where available.

Supplier availability and delivery dates can sometimes change. If there is a material delay, or we are unable to fulfil an item you have ordered, we will contact you as soon as reasonably practicable.

Orders containing products with different availability

Where an order contains a combination of AVAILABLE NOW, AVAILABLE TO ORDER or PRE-ORDER products, we will generally dispatch or prepare the order once all products are available.

If you would like available products sent separately, please contact us. Additional shipping charges may apply.

Delivery timeframes

Any delivery timeframe we provide is an estimate unless we expressly state otherwise.

Carrier delays, weather, traffic, peak delivery periods and other circumstances outside our direct control may affect delivery times.

Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Customers are responsible for providing an accurate delivery address and contact details when placing an order. Please contact us as soon as possible if you notice an error.

Lost, delayed or damaged deliveries

If an order appears to be lost, is significantly delayed or arrives damaged, please contact us at shop@helloyoungster.com.au with your order number and details of the issue.

We will assist in investigating the matter with the relevant delivery provider and determine the appropriate outcome.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Australian consumer guarantees continue to apply to online purchases.

Contact

For questions about shipping, collection or delivery, contact:

shop@helloyoungster.com.au